Why does the "Connection Error" window keep being shown?
Easy MTD must connect to the Easy MTD server to perform certain critical actions (such as checking for available tokens prior to submitting a VAT return). Similarly, Easy MTD must connect to the HMRC server to retrieve VAT information and submit VAT returns. Therefore, if Easy MTD is unable to connect to one or both of these servers, the "Connection Error" window is shown when performing certain actions or when Easy MTD is launched.
One or more of the following problems may be causing the connection error. The solution for each one should be tried before contacting Fly Software for help in resolving the issue.
| Problem | Solution |
|---|---|
| No or intermittent Internet connection |
Resolve the Internet connection issue using the following steps:
|
| Invalid proxy settings | Check the Easy MTD Proxy window to make sure proxy settings haven't been specified by mistake. If they have, delete all of them then click the OK button. |
| Missing proxy settings | If you have a proxy then you must specify valid proxy settings in the Easy MTD Proxy window. |
| Blocked by a firewall, Windows Defender or anti virus | Allow Easy MTD access through your firewall, Windows Defender and/or anti virus software. |
| The server is unavailable | The Easy MTD and/or HMRC server may be unavailable (due to maintenance or a problem). Please wait a few hours for the server(s) to become available. |
| Corrupt installation | Exit Easy MTD, uninstall Easy MTD, reboot your PC, download then install Easy MTD. |
