Why does the "Connection Error - Unable to connect to the Easy MTD VAT server" window keep being shown?

Easy MTD VAT must connect to the Easy MTD VAT server to perform certain critical actions (such as checking for available submission tokens prior to submitting a VAT return). Therefore, Easy MTD VAT cannot be used until it is able to connect to the Easy MTD VAT server. Until this occurs the following error window appears after Easy MTD VAT is launched:

Connection Error window image

One or more of the following problems may be causing the connection error. The solution for each one should be tried before contacting Fly Software for help in resolving the issue.

Problem Solution
No or intermittent Internet connection Resolve the Internet connection issue within Windows, replace faulty hardware/cables or contact your ISP.
Invalid proxy settings Check the Proxy Settings window to make sure proxy settings haven't been specified by mistake. If they have, delete all of them then click the OK button. The Proxy Settings window is accessed by clicking the Proxy Settings button in the Connection Error window.
Missing proxy settings If you have a proxy then you must specify valid proxy settings in the Proxy Settings window. The Proxy Settings window is accessed by clicking the Proxy Settings button in the Connection Error window.
Corrupt installation Exit Easy MTD VAT, uninstall Easy MTD VAT, reboot your PC, download Easy MTD VAT, then install Easy MTD VAT.
Blocked by a firewall, Windows Defender or anti virus Allow Easy MTD VAT access through your firewall, Windows Defender and/or anti virus software.
The server is unavailable The Easy MTD VAT server may actually be unavailable (due to an update being performed or due to a problem). Please wait a few hours for the server to become available.

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